FAQ

What are your rugs made of?
Our rugs are made of 100% acrylic yarn. The base is a monk's cloth or burlap fabric. The backing is usually felt or non-slip padding.

How can I inquire about commissioning a rug?

Inquiries will take place via email and/or instagram, for a more detailed step by step of how to commission a rug, click here. Please note: Not all commissions are possible, it is imperative to be as clear and concise as possible upon initial inquiry.

What size rug can I order?
Sizing can always be adjusted. Rugs are measured by the longest length in any given direction. Lengths start from 1ft and go up by a half foot, to 4ft. In some cases a larger size rug can be made, please inquire. 
 
How much will my rug cost?
Rugs typically can cost between $100-$400, but are not limited to this range, depending on desired size, overall complexity and amount of colors, the price may increase or decrease. There is also an additional shipping cost, location-dependent.

How long does it take to receive a commissioned rug?
Please allow up to 2-8 weeks for order completion and shipping from purchase date. 

How long does it take to receive a pre-made rug?
Please allow 1-2 weeks from purchase date to receive order. US shipping only.
 
Is it possible to rush a commissioned order?
Yes! In your initial inquiry please clearly state you want your order rushed and provide an estimated date by which it's needed. Please keep in mind, the absolute quickest a rug can be turned around is 3 days, and this is for a basic design, the quickest delivery date will be communicated to you within 24 hours of design consult/inquiry. All rush orders are subject to an additional $50 fee MINIMUM, this will change depending on rug complexity, size and amount of colors.  
 
How do I clean my rug?
Take a look at our Rug Care section to find the best way!
 
What is on the back of my rug?
Our rugs are typically backed with felt and a non-slip rubber padded border to prevent sliding.
 
Can I get my rug retouched?
Yes, during the finishing process, rugs are shaved and carved to increase detail. If you receive your rug or after awhile of wear and tear you wish to have your rug retouched, we will gladly do so. You are responsible for initial shipment costs, and we will pay for the return shipment, inquire via email.
 
What is your return policy?
Please see full policy here 
 
How is my safety insured?
Precautions are taken to decrease the possibility of transmission of any pathogens, viral agents, etc. This includes the preparer wearing a mask, gloves, and/or being in an open, well-ventilated space while working on rug. Rugs are disinfected upon completion and prior to packaging.

Additional questions? Contact us.